Support

Most questions are answered faster by your school than by us — they can see your account and change it. Start there, and write to us when they cannot help.

Ask your school first

Your school administrator can do all of this immediately:

• create your account, or reset your password;
• correct your name, email address or phone number;
• link or unlink you from a child;
• fix a grade, an attendance record or a fee entry;
• remove your access.

Common problems

I did not get my password reset email

Check your spam folder first. If your account uses a BeeSync username rather than an email address, no reset email is ever sent — ask your school administrator to issue you a new password.

I cannot sign in

Confirm you are using the address or username your school registered, exactly as they gave it. If your school just created the account, your first sign-in will ask you to choose a new password.

I am not getting notifications

Check Settings → Notifications in the app, where alerts can be turned off by category, and check that notifications are enabled for BeeSync in your phone's own settings.

I cannot see my child

Children are linked to parents by the school. If one of your children is missing, ask the school to check the link. If they attend different schools, use the school switcher to move between them.

Something looks wrong or out of date

The app keeps working offline and syncs when you reconnect. If something you wrote has not appeared, check your connection — it is queued, not lost.

Contact us

Everything reaches [email protected] — support questions, privacy requests and data deletion alike.

Please include your school's name and the device you are using. We reply within two working days.